Managing Director Lee Smith started in property management as a customer. Having put the time and energy into building up a rental property portfolio with her husband, she wondered why she couldn’t find a property management company that delivered a consistently excellent service.
Lee realised there was a gap in the market for a rental property manager who focused on service, and who could actually deliver on their promises.
“Property Managers seemed to have huge portfolios, I could never get hold of them and they never returned our messages. Our tenants weren’t treated with respect, which was reflected in the way they looked after our properties.
Our rents weren’t paid to us on time and there were always discrepancies in our statements – and this was with three ‘big name’ property management companies.”
Specialising in the North Shore and Rodney districts, Lee has built her rental property management service on three key principles: