RENTAL PROPERTY MANAGEMENT WITH THE PERSONAL TOUCH
Managing Director Lee Smith started in property management as a customer. Having put the time and energy into building up a rental property portfolio with her husband, she wondered why she couldn’t find a property management company that delivered a consistently excellent service.
Lee realised there was a gap in the market for a rental property manager who focused on service, and who could actually deliver on their promises.
“Property Managers seemed to have huge portfolios, I could never get hold of them and they never returned our messages. Our tenants weren’t treated with respect, which was reflected in the way they looked after our properties.
Our rents weren’t paid to us on time and there were always discrepancies in our statements – and this was with three ‘big name’ property management companies.”
Specialising in the North Shore and Rodney districts, Lee has built her rental property management service on three key principles:
LEE SMITH
Managing Director
- PERSONALISED SERVICE:
Home Sweet Home property managers meet every client face to face. It’s the best way to understand the owner’s expectations and answer any questions. We also make it a priority to personally respond to phone calls and emails from owners and tenants as soon as possible. - NO SURPRISES:
Our fee is all-inclusive. That means no extra charge for inspections and no sneaky margins added to utility or suppliers’ bills. And unlike just about every other property management company, Home Sweet Home provides owners with full online access to all their property details. - FINDING THE RIGHT TENANTS –and keeping them!
When renting out a property we personally meet all prospective tenants. There are no group viewings, and references are rigorously checked. Our service to tenants is friendly but professional. We want to ensure your rental property is rented to people who will take care of it, pay the rent on time, and treat it like their home.