Why you should rent through us
At Home Sweet Home Property Management, we believe that whether you're a property owner or tenant, fostering positive relationships and treating our tenants with the respect and courtesy they deserve is essential. We maintain open lines of communication, responding promptly to all requests and concerns.
We protect your rights and support you in upholding your responsibilities, and tend to any maintenance concerns promptly to ensure your home is always well maintained.
We’re in this for the long haul, with property managers dedicated to supporting you throughout your tenancy. And when it’s time to move on, we’ll assist you in finding your next home. At Home Sweet Home it's all about building lasting relationships and making every house feel like a true home.
Commonly asked questions
What do I do if I have an after hours emergency?
In case of an after-hours emergency, your first call should always be to your Property Manager on their mobile number. If they don’t answer, send a text message and then try calling them again.
Please remember that our after-hours service is specifically for urgent issues involving essential services like electricity, plumbing, drainage, and water supply, or when the property is at risk of significant damage without immediate repairs.
Visit the repairs page here for more information.
What happens if I’ve locked myself out of my home?
During office hours: Reach out to your property manager. They often have a spare key and may be able to assist you in regaining access. Call or send a text message to confirm their availability and to arrange for key collection.
Outside office hours: Reach out to your property manager. If you’re locked out after hours, you should still try contacting your property manager. They may be able to provide assistance even outside of regular hours. Please be aware that if they can help, it might come with an after-hours call-out fee for their service.
If your property manager cannot assist or if you prefer, you may need to hire a locksmith to gain access.
Do I really need insurance?
While your property owner's insurance covers the land and building, it does not include protection for your personal belongings. As a tenant, it’s your responsibility to look after your own items. We strongly recommend obtaining renters insurance, also known as contents insurance which will give you peace of mind by protecting your belongings against theft, damage, and other unforeseen events. It’s advisable to speak with your insurance broker to confirm you have the appropriate coverage. Remember, your landlord and Home Sweet Home Property Management are not responsible for your personal items; their protection is entirely up to you.
My contact details have changed, who do I tell?
If your mobile phone number or email address changes from what is documented on your tenancy agreement, please notify your property manager by email with your new contact details. Failing to update us means we will continue using the old information, which could result in you missing important communications from us.
My water bill is really high, what do I do?
If you notice an unusually high water bill, it might indicate a leak. If you are concerned, we will ask you to perform a few simple checks. Email your property manager in the first instance and they will guide you through a few easy checks to identify any leaks. If a leak is found, we will promptly arrange for it to be repaired.
I need to move out of my property, what do I do?
Periodic lease: If you are on a periodic lease, you need to provide 28 day’s notice in writing to your property manager to end your lease.
Fixed term tenancy: If you are on a fixed term agreement, you cannot give notice to terminate your tenancy. If your circumstances have changed and you need to end your tenancy early, contact your property manager for them to provide you with the options and costs associated to break your fixed term tenancy.
Anything else you’d like to know?
If you have any questions or need further information about renting with Home Sweet Home Property Management, please don’t hesitate to reach out. Our team is here to assist you and provide the support you need.
Rated 4.5/5 by tenants and homeowners