Not only do we know and respect that our house rentals are your home, we believe that your care and effort make the property an even better investment for the owner.

Because of this, your tenancy is of huge importance to us. We go the extra mile to find warm, safe, comfortable house rentals for great people like you; a house you will always love returning home to.



Whatever is broken in your home, go ahead and log your maintenance needs here so that we can start the repair process!

You have the option to upload photos, making it easy for your property manager and the tradesperson to understand exactly what’s wrong.

Once you submitted your request, you will receive an email with a link. Open it to see the current progress of your request anytime or use it to send a message to your property manager.

You’ll receive another notification to remind you of the appointment with the tradesperson.

Frequently Asked Questions:

We require 4 weeks rent as a bond and you will be required to pay the first two weeks rent in advance.  This means that if your weekly rent is $500 per week, your bond will be $2000, your two weeks in advance $1000  = a total of $3000 move in cost.

Just get in touch with us if you are concerned about something or we need to make a repair. We ask that you do this as soon as you notice the problem to save you becoming responsible for the damage caused.
The number to call for emergencies after hours, during weekends or on public holidays is 0800 OUR HOME.
The after hours service should only be used for problems arising to essential services such as electricity, plumbing, drainage and water supply or when the property is in danger if repairs are not carried out urgently. If an emergency callout is made for a non-essential repair, you may be responsible for the additional urgent callout fee.
Rental payments are by automatic payment into our bank account.
If you are making a payment by Internet banking, please ensure your and property address is used as a reference so we can correctly identify your funds.
Your Tenancy Agreement states that your rent is due and payable on or before the due date. Failure to pay rent by the due date may result in proceedings being taken to terminate your tenancy. If you are experiencing problems in this area please get in touch with us immediately so we can discuss how we can proceed together.
Your tenancy bond is held as security against unforeseen damage or undue wear and tear on our property rentals. It will be lodged with the Tenancy Services Division of the Ministry of Housing. Your bond is refunded when your tenancy ends once we have completed a property inspection and any work required has been completed and paid for.
Periodic Tenancies

You must give not less than 21 days notice in writing to Home Sweet Home to terminate the tenancy. For security reasons, we do not accept verbal notice.

Fixed Term Tenancies

If your agreement is a fixed term tenancy then the fixed term cannot be terminated by notice.

If a fixed term is broken by the tenant then the tenant is responsible for paying rent until the property is re-let or until the end of the fixed term agreement – whichever eventuates first. The tenant is also required to pay an advertising charge, and any other costs of breaking the lease. Please contact Home Sweet Home to determine an appropriate course of action.

Upon ending your tenancy please return to us all keys and remote controlled door openers for the property. You are required to return all these items on the final day of the Tenancy Agreement. Failure to return these items on time will result in you being charged the cost of replacement locks, keys or remotes.

Within the last 21 days of your tenancy, we will be required to show prospective tenants through the property and would appreciate your co-operation. We will contact you to make a convenient appointment time for showings to happen.

All bonds are held by the Tenancy Services Bond Centre and refunds are subject to the agreement of both landlord and tenant.

To facilitate a quick bond refund, the property should be left in a clean and tidy condition and all rent should be paid. We will send you a cleaning notice 21 days prior to your vacating date, highlighting areas to attend to. This will also confirm the bond inspection date and time.

It is your responsibility to cancel your automatic payment authority

Your first inspection will take place six weeks after you move in, and will then be every three months after that. We are required by law to give you 48 hours notice, make the inspection between 8am and 7pm, and cannot inspect the property more than once every four weeks.

Please note that any tenant failing to permit the landlord entry when the landlord is entitled to entry may constitute an unlawful act.

If at any stage your lock is changed, please notify us immediately and provide us with a duplicate key.

We are unable to provide an emergency service for lost or misplaced keys. If you lose your key, you will have to contact a locksmith to obtain entry to your property at your own expense. It is therefore suggested that you keep a duplicate key somewhere safe.

If the property has a security alarm installed, you will also need to let us know what the code is.

We advise that you take out insurance for your contents from a reputable insurance company. The policy should have a public liability extension.
At the commencement of your tenancy we would appreciate if you would provide us with your all your contact details. Should your home and work phone number change or your email address during the term of your tenancy please advise our office as soon as possible
If you have unanswered questions about our Auckland house rentals or want to talk with us about finding your own home sweet home, feel free to get in touch for a friendly chat today.


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